Questions people ask about Connecteam calendar sync
Does Connecteam sync with Google Calendar?
Connecteam's own route is a calendar sync link: one-way, and your calendar refreshes it on its own schedule, which Connecteam's help centre puts at a few hours up to 24. VenueWiki's Calendar Sync is the two-way option: shifts in within seconds, availability back.
Why isn't my Connecteam calendar syncing?
With the link, it's usually that your calendar hasn't fetched it yet; Connecteam's own advice is to wait 24 hours, then unsubscribe and resubscribe. VenueWiki's Calendar Sync doesn't wait for your calendar to fetch anything: Connecteam tells VenueWiki when a shift changes, VenueWiki writes the event itself, and the hourly check covers anything the webhook misses. If a shift's missing, the usual cause is the email or mobile number on your VenueWiki account not matching the one Connecteam has for you.
How long does Connecteam Google Calendar sync take?
With Connecteam's link, up to a day. With VenueWiki's Calendar Sync, seconds, as Connecteam sends VenueWiki each change. If the webhook isn't available on your company's Connecteam plan, the hourly check picks changes up, so the worst case is about an hour.
Can managers sync all employee schedules to Google Calendar?
Not through Connecteam's link; its help centre says so. VenueWiki's Calendar Sync works per crew member, each into their own calendar. What managers get out of it is the other direction: everyone's availability showing up in Connecteam before you roster them.
What does Connecteam see from my calendar?
Only that you're unavailable on those dates, with a fixed note: “Synced from VenueWiki Calendar Sync”. Never the event title or its details.
Does it work with Outlook?
Yes. VenueWiki's Calendar Sync puts your shifts in Outlook and Microsoft 365 calendars, and your Outlook availability goes back to Connecteam.
Does Connecteam calendar sync work on an iPhone, Android, or in the app?
Connecteam's link does, one-way, through whatever calendar your phone shows. VenueWiki's Calendar Sync puts your shifts in your Google or Outlook calendar, and your phone already shows those. Nothing to install, and you can set it up from your phone's browser.
I'm rostered by several companies on Connecteam. Do I need a link for each?
Not with VenueWiki's Calendar Sync. Each company connects once, and every shift from all of them lands in the one calendar, with a colour per company if you want it.
Is Connecteam two-way calendar sync free?
Connecteam's calendar sync link comes with Connecteam. VenueWiki's Calendar Sync is a VenueWiki add-on: $55 a year, about $1 a week. That's five schooners a year, or less than $5 a month. The first 90 days are free and we don't ask for a card.
Can I keep the calendar sync link too?
You can, but you'll see every shift twice. Most people switch it off once VenueWiki's Calendar Sync is running.
My company isn't on VenueWiki yet.
Send them this page. The company-side setup is two steps.
What about the other roster apps?
Same idea, each on its own page: Rentman, Deputy, Humanity and When I Work (coming soon).